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May 8, 2020

Information on Westlaw Japan’s response to the New Coronavirus Infection (COVID-19)

We would like to express our sympathy to all those infected with the New Coronavirus infection (COVID-19) and those concerned. 。
We thank you very much for your special patronage. The following is information on our efforts to prevent the spread of New Coronavirus infection.
To prevent the spread of the New Coronavirus infection, we had been implementing staggered working hours and voluntarily telework since March. In response to the “State of Emergency Declaration” issued by the Japanese Government to seven prefectures in Japan on April 8, 2020, we have decided to limit our employees from coming to work and to strengthen the implementation of telework for the safety of customers and employees and for the prevention of spread of infection.

【Implementation Period 】
From April 13, 2020 (Monday) to May 31, 2020 (Sunday)
* The end date is the plan at this moment in time and may be extended depending on the situation. In that case, we will inform you once again on our website.

【About Meetings】
We will refrain from face-to-face meetings with customers and hold telephone, e-mail, and web meetings instead.

【About inquiries】
We will continue our business and there will be no particular changes in responding to your inquiries at this moment in time. However, there is a possibility that you might have difficult time being connected to our customer support on the phone and/or takes longer time for us to respond to your inquiries than usual.


Toll-Free #Toll-Free #: 0120-100-482 (Hours: Monday-Friday 9: 00-18: 00 except New Year holidays and public holidays)
E-mail: support@westlawjapan.com